Email Marketing – Reducing Churn

   Sally Ormond   June 29th, 2011      Follow me on Twitter:

If your marketing strategy involves email marketing, you would most certainly have experienced some degree of churn.

In a nut shell, churn relates to the number of subscribers lost over a period of time. These would be people who have unsubscribed from your list, emails that have bounced back or spam complaints.

It’s a fact of life and every business will have a churn rate, so you’re not alone.

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What Should You Include In Your Email Signature?

   Arik Hanson   June 7th, 2011      Follow me on Twitter:

One of my biggest professional pet peeve’s is when I can’t find direct contact information in someone’s email. It happens more often than I’d care to admit. Since we rely so heavily on email communication in today’s business environment, it just seems to be table stakes to me: Include your email signature in all outbound emails.
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A Search Engine That Will Boost Your Email Marketing

   Jay Baer   May 16th, 2011      Follow me on Twitter:

Considering that just about every company of every size sends email to its customers, this post probably applies to you.

Do you need design inspiration? Ideas for how to make your emails look snappier, with more compelling layouts?

Do you want to keep tabs on your competitors? What emails they are sending, and when?

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Combine CRM and Email Marketing to Grow Your Business

   Bob Sullivan   April 27th, 2011      Follow me on Twitter:

Taken separately, CRM and Email Marketing are each vital marketing tools.  But, when tied together, they create a powerful sales and marketing tool that provides an integrated, cost-effective approach for maintaining customer loyalty and generating new sales leads.

There is an excellent, you-don’t-want-to-miss post on the Business Black Belt blog, titled How CRM and Email Marketing Can Help Grow Your Small Business which covers some of the most significant benefits that result from combining these two important tools.  Although, the title refers to “small business”, I believe the article is applicable to any size business.

Some of the most important benefits cited are:

  • Helps Keep Track Of Leads And Customers – A growing business has a large number of new leads, as well as current and past customers. Often, Excel and paper-based solutions are difficult to manage and it’s easy to let opportunities and contacts slip through the cracks. A CRM system allows the user to keep track of this information in an organized and proactive manner. Integrate your email marketing system for even better results.
  • Convert Leads To Customers – A CRM system when used properly will help ensure that every lead is properly moved through the sales funnel. From first contact to the sale and beyond, a CRM system will optimize a business’ established sales processes. Most systems can be customized to fit the specific needs of a business.
  • Build Customer Loyalty – The often-cited statistic is that it costs five times more to acquire a new customer than to retain an existing one. CRM and email marketing systems help to build loyalty by staying in constant contact with prospects, customers, and other key stakeholders.
  • Keep Customers Up-To-Date For Top-Of-Mind Awareness – With many companies competing for the same customer, it is important that it is your company or your brand that has top-of-mind awareness. New offers and important news are two items that companies can use to generate more awareness and increase sales. CRM and email marketing done right will improve brand awareness by keeping customers updated when the information can be most valuable.
  • Cross-Sell And Up-Sell – Every customer has the potential to buy more of the same product or buy another product you sell. CRM and email marketing solutions help to identify and act on cross-selling and up-selling opportunities to increase your revenues.

For those of you who already have a CRM system but are considering adding an email marketing system, I hope this helps.  For those of you who have neither I hope this also helps.

Last, but not least, for those of you who are using Microsoft Dynamics CRM, I invite you to review CRM2Emails. http://www.infogrowcorp.com/Services/CRM/Email+Marketing/default.aspx

Comments

Someone Open My Emails – Please

   Sally Ormond   April 4th, 2011      Follow me on Twitter:

If your business is new to email marketing working out how to get people to open your emails can be a real headache.

Mind you, you don’t even have to be a newcomer to email marketing to feel the frustration.

The problem is the success of your email all comes down to the recipient, the type of day they are having and the amount of time they have.

Little wonder then why it can seem an up hill struggle to get your emails opened and read.

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Email Conversion Rates Hit Two-Year High

   Mike Sachoff   March 23rd, 2011      Follow me on Twitter:

Marketing firm Epsilon and the Direct Marketing Association’s Email Experience Council have released the Q4 2010 North America Email Trends and Benchmark Results which show an increase in conversion rates of 16.1 percent over Q4 2009. The 2.9 percent conversion rate is the strongest over a two year period.
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The Change In Opinion Towards Email Marketing

   John Vinson   March 10th, 2011      Follow me on Twitter:

Opinions towards various marketing tactics are always changing. Our views towards television commercials have greatly changed in their long running establishment. Even email marketing, which in comparison to television is still young; yet opinions towards it have changed greatly. Forrester Research has released information showing how opinions towards email have changed from 2006-2010. The results are quite interesting.
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The Power Of eMail and Mobile Coming Together

   John Vinson   February 21st, 2011      Follow me on Twitter:

Check-in services are the rage in the world of mobile right now. Businesses are using them as a marketing tool for increasing local based ventures. Something these services lack is developing loyalty over a consistent period of time. WeReward is an incentive platform that has been growing by leaps and bounds in the mobile space. They’ve partnered with Constant Contact, a long time marketing advisor too developer, who specializes in email marketing. Together, they’ve created something special. Read More…

How To Improve Your Email Advertising

   Denise OBerry   January 24th, 2011      Follow me on Twitter:

Email marketing is still a viable way to reach your customers. But it’s important to use some common sense to make sure that customer who trusted you enough to give your their email, stays a trusting customer. In a split second, you can lose your credibility and in turn, the customer. Here are just a couple of examples that landed in my email box this week.

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An Experiment In Extreme Email Sending

   John Vinson   January 13th, 2011      Follow me on Twitter:

This article is going to come with a warning: “Results may vary”. Brian Massey, who writes for the Conversion Scientist blog and SearchEngineLand, conducted an extreme email experiment. Massey’s question which he answers with his experiment is – Can you send a daily email to a business-to-business list.
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